Last updated: May 18, 2018
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the yestw.net website and the flight concierge service (the “Service”) operated by Yestw.net Limited (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Flight Changes and Cancellations
Reservations cannot be changed or canceled unless a Flexible Fare option has been purchased at time of booking. In the case of a Flexible Fare option, changes and cancellations are permitted up to three days before the scheduled departure date subject to availability. Changes and cancellations are subject to a service fee chargeable per passenger per sector plus any applicable fare and tax differences.
All reservation questions, changes, additions, modifications, and cancellations must be made through Yestw.net Limited (“IOFFC”). Contacting the airline directly may result in your ticket being voided due to airline mileage redemption policies. IOFFC bears no liability for tickets voided as a result of passenger activities.
Passengers should check-in online at least 12 hours before departure and arrive at the airport no later than 3 hours prior to international travel or 2 hours for domestic travel. IOFFC shall not be held responsible nor offer any refund, compensation, or rebooking for flights missed due to late arrival or no-show. Segments must be flown in sequence, per standard airline policy, or remaining segments will be invalidated.
In Yestw.net Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites, services, and airlines. You further acknowledge and agree that Yestw.net Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites, services, and airlines. We strongly advise you to read the terms and conditions and privacy policies of all third-party web sites, services, and airlines. This is included but not limited to policies regarding lost baggage, visa and passport restrictions, delays and connections, and in flight experience.
Limitation Of Liability
In no event shall Yestw.net Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose; (v) any event of force majeure.
The Service and its original content, features and functionality are and will remain the exclusive property of Yestw.net Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both the Hong Kong and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Yestw.net Limited.
These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.